5r77 Privacy Policy

5r77 is a trusted online gaming platform that provides entertainment services for users in Bangladesh. We take the privacy of all our users very seriously. This privacy policy explains how 5r77 collects, uses, stores, and protects your personal information.

This document has been prepared in accordance with applicable laws and regulations of Bangladesh. By using the 5r77 website or mobile platform, you acknowledge that you have read, understood, and agreed to the terms of this privacy policy.

This policy may be updated from time to time. In the event of any significant changes, we will notify you through the platform or at your registered email address. We recommend reading this privacy policy alongside our Terms and Conditions and Responsible Gaming Guidelines.

2.1 Information You Provide Directly

When you create an account on 5r77 or use our services, you voluntarily provide the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Email address
• Mobile number
• Address in Bangladesh
• National ID or passport number (for identity verification)
• Payment method details (bKash, Nagad, Rocket, Upay numbers)
• Account password (stored in encrypted form)

2.2 Automatically Collected Information

While you use the 5r77 platform, our system automatically collects certain technical information, which is used to improve the quality of the service:

• IP address and geographic location
• Device type, operating system, and browser information
• Login and logout time and date
• Session duration and browsing behavior
• Pages, games, and features clicked
• Transaction history (records of deposits and withdrawals)
• Gaming history and session data
• Cookie and similar tracking technology data

2.3 Information Received from Third Parties

In some cases, 5r77 may receive information from legitimate third-party sources. These include:

• KYC verification information from identity verification agencies
• Risk assessment information from fraud prevention systems
• Transaction verification information from payment processors
• Relevant information from public records or government databases

3.1 Primary Purposes

5r77 uses your information for the following purposes:

• Creating and managing your account
• Verifying your identity and confirming your age (21+ age verification)
• Processing deposit and withdrawal transactions
• Providing gaming services and technical support
• Managing promotional offers and bonuses
• Resolving user complaints and issues
• Ensuring the security and stability of the platform

3.2 Legal and Regulatory Purposes

5r77 uses your information to comply with legal obligations. These include:

• Complying with anti-money laundering (AML) regulations
• Fraud detection and prevention
• Following responsible gaming guidelines
• Assisting relevant authorities in investigations
• Resolving legal claims or disputes

3.3 Service Improvement and Communication

With your consent, 5r77 may also use information for the following purposes:

• Providing a personalized gaming experience
• Informing you about relevant offers and promotions
• Analyzing platform performance and usability
• Conducting market research and surveys
• Sending security notifications and important updates

You may opt out of marketing communications at any time. However, service-related and legally required communications will continue at all times.

4.1 Service Provider Partners

5r77 may share information with certain trusted service providers who work on our behalf. These providers may only use the information for their designated tasks:

• Payment processors (bKash, Nagad, Rocket, Upay)
• Identity and KYC verification agencies
• Technology and software service providers
• Cybersecurity and fraud prevention specialists
• Game content and software providers (Pragmatic Play, Evolution Gaming, Spribe, etc.)

4.2 Disclosure of Information for Legal Reasons

In the following circumstances, 5r77 may disclose information due to legal obligations:

• As part of a court order or valid legal process
• At the request of a government or regulatory authority
• For the investigation of money laundering or other financial crimes
• Where legally required to protect our rights, assets, or security

4.3 In the Event of a Business Transfer

If there is any change in the business structure of 5r77 (merger, acquisition, or sale of assets), user information may be transferred. In such cases, the new entity will also be obligated to ensure the same level of security as this privacy policy, and you will be notified in advance.

5.1 What Are Cookies and Why Are They Used

Cookies are small text files stored in your browser or device. 5r77 uses the following types of cookies:

• Essential Cookies: Required for the basic functionality of the platform — login sessions, security tokens, and language preferences.
• Performance Cookies: Used to measure the speed and effectiveness of the site.
• Functionality Cookies: Used to remember your preferences and settings.
• Analytics Cookies: For analyzing user behavior and improving the service.

5.2 Managing Cookies

You can control or delete cookies at any time by changing your browser settings. Please note, however, that disabling essential cookies may disrupt some key functionality of the 5r77 platform, such as the ability to log in. We always respect your browser preferences.

6.1 Technical Safeguards

5r77 uses industry-standard security technology to protect your personal information and financial data:

• SSL (Secure Socket Layer) encryption — all data transmission is encrypted
• Storage of sensitive data with AES-256 encryption
• Two-Factor Authentication for account verification
• Regular security audits and vulnerability testing
• Firewall and intrusion detection systems
• 24/7 network monitoring

6.2 Organizational Security

Alongside technical measures, 5r77 also follows strict security policies at the organizational level:

• Only authorized staff have access to personal information
• Regular staff training on data security
• Strict access control policies and logging
• Records of all system access activity are maintained
• Data processing agreements with third parties

7.1 Retention Duration

5r77 stores your data for different periods based on its requirements:

• Active Account Data: All data is retained for as long as the account remains active.
• Transaction Records: Retained for the period required under financial regulatory rules.
• KYC and Identity Verification Documents: Retained even after account closure as required by legal obligations.
• Security Logs: Retained for a sufficient period to investigate suspicious activity.
• Support Communications: Retained for service quality control and dispute resolution.

7.2 Data Deletion Requests

You may request deletion of your data after closing your account. However, retention of certain data may be legally required in the following cases:

• For ongoing legal or regulatory investigations
• Under legal obligations related to prevention of financial crimes
• In compliance with tax and financial reporting regulations
• For the resolution of disputes or legal claims

5r77 strictly prohibits use of the platform by anyone under the age of 21. This service is only for those aged 21 and above. We follow an age verification process at registration and require appropriate identity documents.

5r77 does not intentionally collect any personal data from minors. If a person creates an account by providing false information and this is later proven, that account will be closed immediately and all collected data will be deleted following the appropriate legal process.

If you believe that a minor is using 5r77, please notify our support immediately.

5r77 may update this privacy policy from time to time. Changes may occur for the following reasons:

• As a result of introducing new services or features
• Due to legal or regulatory changes
• For technological improvements or security enhancements
• Based on user feedback and responses

For any significant changes, we will notify users at least 30 days in advance. Continued use of the platform after the updated policy takes effect will be considered as your acceptance of the new policy.

The "Last Updated" date at the top of this page always indicates the date of the most recent version. We can provide a copy of a previous version upon request.